Bryan Rodríguez Abarca

Marsh · Global

Product and technical ownership of Passport — Wolters Kluwer's legal spend and matter management platform — for Marsh globally: requirements, change requests, releases, roadmap and vendor management.

• Own the Passport product roadmap end to end: modules, enhancements and customizations scheduled over the next two years.
• Rebuilt with AI the institutional knowledge of a Passport instance carrying a decade of accumulated customizations — mapping its objects, parameters and relationships into a governable source of truth — work that earned a spot on Wolters Kluwer's speaker lineup at ELM Amplify 2026 (Scottsdale, AZ), representing Marsh before the global legal ops community.
• Re-documented the platform API to match the actual customizations and generated Postman collections with AI for the user-provisioning use cases, delivered to the IAM team to integrate Passport with Marsh's internal identity and permissions system — saving thousands of dollars in consulting hours.
• Replaced the vendor as the business's primary report developer after self-teaching IBM Cognos — saving thousands of dollars per report delivered.
• Currently leading the development of an internal AI system connected to Passport via API for legal-spend forecasting.
• Second-level technical support, XML loads via API, custom automations and training material for global users.

Facultad de Ingeniería, UNAM

• Mentored student software teams: scope and flows in Miro, UI/UX in Figma, Design Thinking, and Scrum delivery in Jira and Notion.

Protégitas · LegalBrave

Technical lead and Salesforce platform owner at LegalBrave, a legal-tech startup founded by Protégitas; after its wind-down, moved to the parent company with the same charter: Salesforce ownership, web application development and cloud integrations.

• Took over, on my own initiative, end-to-end ownership of Salesforce — roadmap, requirement intake and prioritization, customizations and administration — insourcing work previously outsourced to a consultancy billing thousands of dollars per month, and cutting change-request delivery from days to hours.
• Designed a ChatGPT integration scoped to company data (2023), born from personal experimentation with the OpenAI API and prioritized on the product roadmap; the startup's wind-down halted the build.
• Integrated Salesforce with PayPal, Stripe and Adyen and owned the website checkout end to end; since Adyen only tokenized cards and charged on demand, built the recurring-billing engine myself — subscription state, billing cycles and charge scheduling — with AWS Lambda webhooks streaming payment events (successful, failed, new subscription and more) into Salesforce and a periodic reconciliation job re-checking processor state against the CRM to catch missed or out-of-order events.
• Shipped integrations low-code first (Zapier, Pipedream) for fast release, then rebuilt them as production services on AWS.
• Built web applications: backend services in Node.js on AWS (Lambda, EC2, S3); frontends in React and Next.js; calendar integrations.
• Automated business processes and workflows; implemented KPI dashboards; customized Salesforce CRM.

IZZI Telecom

• Monitored OTT platforms (HBO Max, Android TV, Paramount+); incident and SLA management under ITIL v4, coordinating fixes with development teams.

NTT Data

• Led a 14-engineer support team running a 1,200–1,500 ticket/month operation: escalations, reporting, SLA compliance across the full ticket base, and Active Directory administration.

Four companies

• Inteligencia Artificial ARIHUS — Infrastructure Analyst (2016–2019): enterprise Linux servers (Zimbra, Odoo, Zammad, Asterisk, Ubuntu Server), technical project sizing, cloud service maintenance.
• Dell Services / NTT Data — IT Quality Assurance Specialist (2015–2016): process validation and ticket filtering for field operations.
• Iusacell Enlace / TotalPlay Empresarial — Support Analyst (2014–2015): enterprise networks (DNS, DHCP, DMZ, IPv4).
• Grupo Financiero Banorte — Support Engineer (2010–2011): banking application support under ITIL v3.

github.com/vryahn/nutri · nutri.vryahn.com/about

• Design, build and run a deployed nutrition-tracking PWA (React, Supabase) entirely inside Claude Code — a three-model AI fallback chain (Gemini → Mistral) with a structured per-100 g schema, MCP-driven database migrations, enforced repo conventions and guardrails, 150+ automated tests gating every release, and production error monitoring (Sentry).
• Case studies: vryahn.com/work — evals for a model cascade · RAG with citation grounding · a remote MCP server where row-level security is the only authorization layer.