Most product problems worth solving need data. Most data problems worth solving need product judgment. I work at that boundary.
Trajectory
Fifteen years across the full technology stack — support, enterprise networks, Linux infrastructure, QA, full-stack development, technical leadership, platform product ownership since 2023 and global product management since 2024. I run Wolters Kluwer Passport for Marsh, operating daily in English with business stakeholders in Houston, New York, Toronto and London, and vendor teams in Houston, Toronto and Pune. I use AI as a daily production tool at work — system mapping, API documentation, test collections, forecasting — and on my own stack: nutri., a personal product running a production RAG pipeline, semantic search and a self-built remote MCP server, with every LLM change gated by evals. MSc in Data & Information Science in progress (INFOTEC).
- 2010
Support
Banking application support under ITIL v3 — Banorte.
- 2014
Enterprise networks
DNS, DHCP, DMZ, IPv4 — Iusacell Enlace / TotalPlay Empresarial.
- 2015
Quality assurance
Process validation for field operations — Dell Services / NTT Data.
- 2016
Linux infrastructure
Zimbra, Odoo, Zammad, Asterisk, Ubuntu Server — ARIHUS.
- 2019
Leadership
Led a 14-engineer support team — NTT Data.
- 2021
Platform operations
OTT incident & SLA management: HBO Max, Paramount+ — IZZI Telecom.
- 2022
Full-stack & integrations
Salesforce platform owner — payment and money-movement flows end to end (PayPal, Stripe, Adyen on AWS) — Protégitas · LegalBrave.
- 2024
Product management
Wolters Kluwer Passport, global — Marsh.
- 2026
Applied AI in production
RAG, semantic search, remote MCP server, eval-gated LLM changes — nutri., a personal product built and operated solo.
In numbers
- 15+
- years across the technology stack
- 5
- cities: Houston · New York · Toronto · London · Pune
- 2
- daily operating languages
- MSc
- Data & Information Science, in progress · INFOTEC
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